FULL OF EGO HAIR
FREQUENTLY ASKED QUESTIONS
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Shipping rates vary depending on where we’re sending your Ego! Enter your address at checkout to see the exact shipping rate, and see our full shipping policy here.
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A full list of all of our shipping areas can be found here. But if you don’t see your country or region, please feel free to reach out to us at info@fullofego.com, and we’ll see what we can do.
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Domestic shipping can take 5-7 business days to arrive. International orders can take up to 14 days, or more depending on local customs regulations or supply chain challenges.
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If you’ve received a damaged, defective, incorrect order, please email us right away at info@fullofego.com with a photo of the products and your order number, and we’ll make things right.
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Let’s talk clean! Reach out to us at info@fullofego.com if you’re interested in becoming a retailer.
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Unopened/unused items purchased from fullofego.com can be returned to fullofego.com within 30 days of delivery, with the original sales receipt. See our full return policy here.
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Never! Not only are we a cruelty-free company, we strive to purchase only from suppliers who can prove they are also cruelty-free.
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Yes! All our products are tested to ensure they work as hard as you do.
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Yes! We waive shipping costs for any order over $100. See our full shipping policy here.
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Make sure you check the tracking details on your shipping confirmation email to see if there are any updates or failed deliveries from your package carrier. If your package is missing, file a claim with your package carrier, and reach out to us with your claim details.
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Ego products are exclusively available at SweatHouz Infrared Sauna Studios. To see a full list of SweatHouz locations across the US, click here.
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Please return any unwanted (and unused/unopened) order to the physical location where it was originally purchased. Note that it may be subject to the studio owner’s own return or exchange policy. We are unable to process any in-person purchase returns at fullofego.com.
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Double never! Ego meets Clean at Sephora™ standards, and all our products are paraben & SLS free.
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Get your Salon on. Ego is safe for all hair types, including chemically-treated hair. Our gentle and style-extending products can even prolong the life of your color treatment. Ego is also safe for extensions, but if you have any questions about your specific extension type or brand, we recommend checking with your stylist before trying any new product.